WHOZTHAT STORE POLICY

Customer Care

At WhozThat Store, we are committed to providing excellent customer service that reflects our values of respect, transparency, and accountability. We want every customer to feel confident and supported when shopping with us.
 

1. Communication

• Customers can reach us via email or through our contact form on the store page.

• We aim to respond to all inquiries within approximately 72 business hours.

• Our communication will always be clear, respectful, and solution-focused.
   

2. Order Support

• Customers will receive an order confirmation email once a purchase is completed.

• Tracking information will be provided as soon as items are shipped.

• If an order issue arises (delays, incorrect product, or damaged items), customers should contact us right away so we can resolve it promptly.
   

3. Returns & Exchanges

• We accept returns or exchanges for defective, damaged, or misprinted items.

• Customers must contact us within 30 days of delivery to initiate a return/exchange.

• Because each item is made to order, we cannot accept returns for reasons such as “change of mind” or “wrong size ordered,” unless it is due to a printing or fulfillment error.
   

4. Customer Rights

• Customers have the right to receive products that match the description and quality promised.

• Customers have the right to fair treatment, clear policies, and timely resolution of issues.
   

5. Our Promise

• We will always work in good faith to resolve concerns.

• We will listen to feedback to improve our services and designs.

• Our goal is to build trust and long-term satisfaction with our customers.

Privacy & Safety

Privacy

• We collect only the information needed to process and deliver your orders (name, email, shipping address, and payment details).

• Payment information is handled securely by trusted providers and never stored by us.

• We may use non-personal browsing data to improve our store and services.

• We never sell, rent, or trade your information to third parties.

• You can request access, correction, or deletion of your personal data at any time.

• You may opt out of promotional messages whenever you choose.
   

Safety

• Our website uses SSL encryption to protect your personal and payment information.

• Payments are processed securely through verified third-party providers.

• We monitor our store regularly to maintain a safe environment.

• Customers should only shop on our official store website to avoid fraud.

• If suspicious activity occurs, contact us right away so we can assist you.